+44 20 2360 6877UK 45325-4792-R-138723
EN · GBP
Luckymax CasinoTRUSTED WATERS RUN DEEP
Join nowSign in
See allWithdrawTop upEnterLaunchClaim bonusCreate account
EnterRegisterPromotionsBonus codeSlots & Games
Contact points

Luckymax Casino contact: chat, e-mail or phone

Reach Luckymax Casino support by live chat, e-mail or phone, with real people answering 24 hours a day, 7 days a week, UK time.

Get in touch Licensed since 2005
Paid today
630,846 £
3,454 Players online
UK Gambling CommissionLicensed and regulated under license 45325-4792-R-138723
26-minute average withdrawals£14M paid weekly to 275,000+ players since 2005
TLS 1.3 encryptionAudited by BMM Testlabs, QUINEL, and SIQ
Luckymax Casino timescales

Luckymax Casino support, three ways in

The worry that you would be kept waiting on hold is settled before you pick a route.

Before you wait on hold
Best for anything urgent or short and simple, like a bonus not showing. A chat adviser usually picks up in about four minutes, at any hour.
Start chat
E-mail support
Best when you have documents, screenshots or long detail to send. Write to [email protected] and expect a reply in around twelve hours.
Write to us
Should I call instead?
Best for anything you want to talk through out loud. Call +44 20 2360 6877 (GMT) and the typical answer comes in about three minutes.
Call support
Local, not offshore

You get UK hours, UK rules and UK help

The worry that you are dealing with an operator nobody in Britain supervises is dealt with here.

Reaching us

United Kingdom phone+44 20 2360 6877
Support time zoneGMT
Languages spokenEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who watches us

Supervisory authorityUK Gambling Commission, licence 45325-4792-R-138723

Help nearby

Gambling helpGamCare, BeGambleAware, GAMSTOP

Fewer replies, a faster answer

Before you open a chat or write, pull these five things together.

  • Your registered email address
  • Your account number or player ID
  • A payment receipt or bank statement
  • A clear screenshot of the problem
  • Dates and times in GMT
Five inboxes

Which inbox should I use?

The worry that your message lands in the wrong place and gets forwarded twice is gone.

Your account

General support and site questions[email protected]
Verification and identity documents[email protected]

Money matters

Deposits, withdrawals and payouts[email protected]

Paperwork

Complaints, before any escalation[email protected]
Personal data and privacy requests[email protected]
Business and partnerships[email protected]
A decision you can rely on

From our desk to the UK Gambling Commission

Most players fear being ignored after a dispute, and this route removes that worry.

Logged, not lost
Write to [email protected] with what happened and the outcome you want. Support logs it and sends you a reference the same day.
A decision in writing
Someone from our team reads the whole thread and replies with a decision or a request for more detail. Neither you nor we skip this stage.
Who reviews it next?
If the answer still does not fit, ask for the case to go to a senior manager. That review happens before anyone outside the casino is involved.
The regulator's own review
After eight weeks, or once we issue our final response, you may take the case to the UK Gambling Commission, the body that licenses Luckymax Casino Ltd.
Seven numbers that answer when

Check what to expect before you write

This table sets out every hour and reply time quoted on this page.

Live chat

Chat open24 hours a day, 7 days a week
Chat first reply4 minutes
Time zoneGMT

E-mail

E-mail address[email protected]
E-mail reply12 hours

Phone

Phone line+44 20 2360 6877
Phone wait3 minutes
Five answers

Short questions, short answers

Settles what happens when a reply falls short and who stands behind your account.

trustWhat happens when support does not fix my problem?+
Send the same details to [email protected] and a supervisor reviews the case afresh. If the outcome still feels wrong, you can take it to the UK Gambling Commission, which licenses us. Nothing you say there costs you your account.
trustWhen was Luckymax Casino licensed and by whom?+
Since 2005 we have operated under licence 45325-4792-R-138723, granted by the UK Gambling Commission. That number sits on this page so you can check the register yourself. Both the licence and the company details are worth a glance before you deposit.
trustWhere do I find the details support needs from me?+
Your registered e-mail address and full name are enough for an adviser to pull up the account. A recent deposit amount or payment method helps where two accounts look alike. Passwords never travel by chat, e-mail or phone, so keep yours where it is.
trustWhy can I get help at three in the morning?+
Desks run 24 hours a day, seven days a week, so a Sunday night query meets a person rather than a queue. Advisers answer in English, German, Finnish and Norwegian. Times below are quoted in GMT, which is the clock our UK players keep outside summer.
trustHow long does verification take after I send documents?+
Documents usually clear in 11 hours once all three arrive: proof of identity, proof of address and payment method confirmation. Send them to [email protected] and the clock starts then. A blurry scan adds a round trip, so check the photo before you send it.
Luckymax Casino, on paper

A licence you can look up

Straight answers, because a licensed casino should never hide who it is.

Company

Legal nameLuckymax Casino Ltd
Company numberCompany No. 74838414 (United Kingdom)
AddressHigh Street, Manchester

Licence

RegulatorUK Gambling Commission
Licence number45325-4792-R-138723

E-mail

Support e-mail[email protected]

We use cookies to keep Luckymax Casino running smoothly and to make your experience better. By continuing to use our site, you agree to our cookie policy.